Actress and vlogger Alex Gonzaga called the attention on Philippine Airlines (PAL) for cancelling the flight of her husband Lipa City Councilor Mikee Morada.
Not only that, the airline also moved his ticket two days later and customer service hotline is not reachable.
On Twitter, Alex posted the following:
“Hi @FLYPAL super hassle ng biglaan nyo CANCEL ang flight tapos move nyo ng 2 days ang ticket. Your hotline is not answering. Sino kaya pwede makausap. Wag sana ganito na wala choice ang passengers.”
PAL responded by posting the following:
“We sincerely apologize for the inconvenience caused by the unexpected cancellation of Hon. Morada’s flight. We understand your frustration and, we are deeply sorry for any disruption to your travel plans. Based on our records, the flight cancellation was necessary due to unforeseen maintenance requirements. Although we recognize this may not be the most convenient situation, it is essential for ensuring the safety of all passengers on board.
We are also sorry you’re having a hard time getting through to us on the hotline. We are checking into that to make sure our corrective actions are in place. Thank you for getting in touch with us on Instagram as well. To streamline our communication process, we will continue to engage with you through that platform. Rest assured, we’re committed to helping you out and fixing this as quickly as possible. Thank you for your patience and understanding.”
Dear Ms. Gonzaga,
We sincerely apologize for the inconvenience caused by the unexpected cancellation of Hon. Morada's flight. We understand your frustration and, we are deeply sorry for any disruption to your travel plans. Based on our records, the flight cancellation was…
— Philippine Airlines (@flyPAL) March 22, 2024
(Photo source: Instagram – @cathygonzaga)
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